I'm moving out, how much notice do I have to give?

You can move out anytime that suits you, but please advise us to minimise any ongoing fees.

Somebody got through the gate before me. Can I follow without entering my access code?

No. You must always enter your access code before entering the facility as this disarm your individual unit's alarm system.

I forgot my access code, what do I do?

Please contact us will with at least two forms of identification to confirm your identity.

I have lost my padlock key, what do I do?

Immediately contact us and note that under no circumstances are you to use bolt cutter or similar to cut a lock.

Can I stay in my unit overnight?

The storage units are strictly for item storage only. Anybody staying in the facility for extended period of time will be considered as suspicious. Any overnight stays in your unit will trigger alarms and penalty fees will apply.

I have sold my sofa and my unit is too big, can I downsize?

Downsizing and upsizing can be done whenever suits your needs, contact us to arrange the size that you require. Transfer is free.

Who has access to my unit?

Only you and anyone you give your individual access code and padlock key to.  You control who has access to your unit.

How long can I keep my unit?

There is no time limit to your rental term.  Your storage unit agreement renews automatically until you advise us of 'moving out'. moved out.

Are there any items I am not allowed to store?

Under the Self Storage Agreement, you cannot store any goods that are hazardous, illegal, explosive, stolen or environmentally harmful. This includes petrol tins, paint thinner, FULL gas bottles or chlorine.

Are my goods insured?

The goods you have stored in your Self Storage space are yours and remain your sole responsibility to insure. We recommend arranging insurance whilst goods are in storage, as your goods insurance are not covered by Ballarat Storage Units.

However we are able to arrange additional insurance for your general items if required (note this does not include vehicles, motor bikes, or boats.

How do I sign up for a Self Storage unit?

It's easy. You only need to provide the following:

  • Photo ID which we will copy

  • Complete a Storage Agreement Form

  • Pay the first month’s storage fee in advance, as well as a deposit (if applicable)

Once all the paperwork is completed and payment is made, you can move your goods into your Storage Space at Ballarat Storage Units.

I only need storage for one month, can that be done?

Yes, storage is available for a minimum of one month. Storage is on a month-to-month basis, for further clarification please contact Bartrop Real Estate.